Monbulk Skip Hire – Privacy Policy

Effective date: 23 January 2026

Monbulk Skip Hire respects your privacy. This policy explains what personal information we collect, what we do with it, and how we keep it safe.

At Monbulk Skip Hire, we keep your privacy simple. We only collect the details we need to deliver and collect your skip bin, mainly your name and delivery address. Payments are made by cash on delivery or by card over the phone, and we do not store credit card numbers or keep your card details on file.

If you browse our website, third-party services like Google may collect data under their own policies, and we don’t control how they use it.

This Privacy Policy explains what we collect, why we collect it, and how you can contact us if you have any questions.

1) What we collect

We keep things simple. In most cases, the only personal information we retain is:

• Your name

• Your delivery address

If you choose to provide them (for booking and delivery updates), we may also receive:

• Phone number and/or email address

• Booking details (bin size, waste type, dates, access notes)

We only collect what we need to provide our skip bin hire service.

2) Payments

(phone payments and cash on delivery)

Customers either pay over the phone or by cash on delivery.

Credit/debit card payments over the phone:

• Monbulk Skip Hire does not store credit card numbers.

• We do not keep full card details (including CVV).

• Card details are used to process that single transaction and are not retained (we don’t write them down or keep them on file).

• We may keep basic transaction records such as payment date, amount, and a reference number for accounting and dispute handling.

Cash payments:

• If you pay cash on delivery, we record the payment as received for accounting purposes.

3) What we use your information for

We use your information to:

• Deliver and collect your skip bin

• Contact you about delivery timing, access, or issues with placement

• Manage bookings, invoices, and customer service

• Meet legal and tax requirements (where applicable)

4) Accuracy of information you provide

You’re responsible for the accuracy of the information you give us (including addresses, access details, and contact details). We’re not liable for issues caused by incorrect or incomplete information provided by you.

5) What we don’t do

• We don’t sell your personal information.

• We don’t keep credit card numbers.

• We don’t keep customer “profiles” or unnecessary personal data.

6) When we may share information

We only share information when it’s needed to run the service or comply with the law, such as:

• With payment providers/banks to process card payments

• With IT/website hosting providers who help keep our systems running

• If required by law, regulators, or law enforcement

• To protect our rights, safety, or property (for example, in a dispute)

7) Third-party websites and platforms (Google, ChatGPT, etc.)

Some information may be collected through third-party platforms we don’t control, such as:

• Google (Search, Maps, Ads, Analytics, reCAPTCHA, etc.)

• Social platforms and other marketing tools

• AI platforms such as ChatGPT (if you interact with content or links that involve them)

These third parties may use cookies or tracking tools under their own privacy policies. We don’t control what they collect or how they use it. You should check their privacy policies directly.
We are not responsible for the privacy practices, content, or security of third-party websites, platforms, or services.

Overseas processing (if applicable): Some providers we use (such as website hosting, analytics, or email) may store or process information on servers outside Australia.

8) Cookies and website data

If you visit our website, we (or our third-party providers) may collect basic technical data such as:

• IP address, browser type, device type

• Pages visited and time spent on site

• Approximate location (not precise)

This helps with basic website performance and security, and with measuring which pages people use.

9) How we store and protect information

We take reasonable steps to protect the limited customer information we keep from misuse, loss, and unauthorised access.
No system is 100% secure, but we aim to keep access restricted and sensible.

Data breaches: If we become aware of a data breach involving personal information, we will take reasonable steps to contain and assess it, and we will notify affected people and regulators where we are required to do so under Australian law.

10) How long do we keep information

We keep personal information only for as long as needed to:

• Provide the service you requested, and/or

• Maintain business records for accounting, dispute resolution, and legal/tax obligations

If we receive personal information we don’t need, we’ll take reasonable steps to delete or de-identify it where lawful and practical.

11) Access and correction

If you want to access or correct your personal information, contact us, and we’ll help where we can. We aim to respond within a reasonable timeframe (generally within 30 days).

12) Children

Our services are intended for adults. We do not knowingly collect personal information from children.

13) Complaints

If you have a privacy complaint, contact us first, and we’ll do our best to sort it out quickly. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

14) Contact us

Email: info@monbulkskiphire.com.au

15) Changes to this policy

We may update this policy from time to time. The latest version will be posted on our website.